HMRC Delays & What to Do About Them

HMRC Delays & What to Do About Them
Alan Bermingham

Alan Bermingham

10 Years of Expertise in Fintech Innovation

4 min read

Updated: 22 Oct 2024

4 min read

Updated: 22 Oct 2024

Understanding and Managing HMRC Delays



In 2015, the UK government announced the “Making Tax Digital” (MTD) initiative, aiming to eliminate traditional tax returns and move towards an online, real-time tax system by 2020. This vision encompassed everyone, from large corporations to small market vendors. However, the reality has fallen short. Only the VAT portion of MTD has been partially adopted, with the rest, including MTD for income tax self-assessment, delayed until at least 2026.


The new MTD rules have overwhelmed individuals and businesses, leading to a flood of requests for assistance and appeals against perceived unjust penalties. This surge in inquiries has created significant backlogs at HMRC's taxpayer assistance division, with some cases delayed by up to a year. These delays exacerbate the issues caused by the MTD system, as taxpayers miss filing deadlines, incur automatic penalties, and face prolonged wait times to resolve their issues.


By staying informed and using the right tools and resources, you can navigate HMRC delays more effectively. This article will cover the steps you need to take when faced with delays, how to communicate with HMRC, and the benefits of using the Pie Tax App for managing your tax-related tasks.

What is Making Tax Digital (MTD)?

Reasons for HMRC Delays

HMRC delays often stem from processing backlogs and errors in submitted information. These issues can significantly impact your finances and tax obligations, causing frustration. Understanding the common reasons behind these delays is crucial for resolving them effectively. The Pie Tax App and expert tax assistants on the Pie app can provide invaluable support in managing these delays, ensuring a smoother process.

Steps to Resolve Delays

To resolve HMRC delays, start by identifying the cause, whether it’s a processing backlog or an error in your information. Contact HMRC directly, providing any necessary documentation. Utilising tools like the Pie Tax App and expert tax assistants can help streamline this process, offering guidance and ensuring you have all the required information to address the delay efficiently.

<h5><br></h5><h5><strong>Processing Backlogs Statistics</strong></h5><p><br></p><p>In <strong>2023</strong>, HMRC faced a significant backlog, affecting over <strong>1 million</strong> taxpayers and causing delays in tax refund processing, issuing tax codes, and responding to inquiries, leading to widespread frustration.</p>


Processing Backlogs Statistics


In 2023, HMRC faced a significant backlog, affecting over 1 million taxpayers and causing delays in tax refund processing, issuing tax codes, and responding to inquiries, leading to widespread frustration.

<h5><br></h5><h5>Error Correction Statistics</h5><p><br></p><p>Recent reports indicate that <strong>15% </strong>of tax returns contain errors, contributing to delays. Ensuring accuracy when filing can help avoid these issues and expedite the refund process, reducing waiting times.</p>


Error Correction Statistics


Recent reports indicate that 15% of tax returns contain errors, contributing to delays. Ensuring accuracy when filing can help avoid these issues and expedite the refund process, reducing waiting times.

Steps to Resolve HMRC Delays

When facing HMRC delays, start by identifying the cause of the delay. Contact HMRC directly to get detailed information about your specific case. Be prepared to provide any necessary documentation and information they request. The Pie Tax App can help you keep all your records organised and easily accessible for such situations.


Use the resources available on the Pie app, including expert tax assistants, to get personalised advice and support. They can help you understand HMRC's requirements and guide you through the process of resolving any issues. Additionally, keep a record of all your communications with HMRC, including dates, times, and the names of the representatives you speak with.

Benefits of the Pie Tax App

The Pie Tax App offers several features to help you manage your taxes efficiently. You can use it to track your tax payments, organise your financial records, and receive timely reminders for important tax deadlines. The app also provides access to expert tax assistants who can answer your questions and provide guidance on complex tax issues.


By using the Pie Tax App, you can minimise the chances of errors in your tax returns and reduce the likelihood of facing delays. The app's intuitive interface makes it easy to navigate and manage your tax-related tasks, ensuring you stay on top of your obligations and avoid unnecessary stress.

Navigating HMRC Delays and Steps to Resolve Tax Issues

<h5>Check Your Submissions</h5><p>Always double-check your tax submissions for errors or missing information. This proactive step can prevent unnecessary delays and ensure quicker processing by HMRC.</p>

Check Your Submissions

Always double-check your tax submissions for errors or missing information. This proactive step can prevent unnecessary delays and ensure quicker processing by HMRC.

<h5>Keep Detailed Records</h5><p>Maintain detailed records of all communications with HMRC, including dates and reference numbers. This helps you track progress and follow up more effectively if issues arise.</p>

Keep Detailed Records

Maintain detailed records of all communications with HMRC, including dates and reference numbers. This helps you track progress and follow up more effectively if issues arise.

<h5>Utilize Expert Assistance</h5><p>Seek help from expert tax assistants available on the <a href="https://www.pie.tax/download" rel="noopener noreferrer" target="_blank"><strong>Pie Tax App</strong></a>. Their guidance can simplify the process, ensuring accurate submissions and helping resolve delays efficiently.</p>

Utilize Expert Assistance

Seek help from expert tax assistants available on the Pie Tax App. Their guidance can simplify the process, ensuring accurate submissions and helping resolve delays efficiently.

Fun Facts about HMRC

Did you know? HMRC processes over 10 million tax returns annually, ensuring the UK tax system runs smoothly and efficiently. Despite this massive workload, they continuously strive to improve their digital services. Their commitment to Making Tax Digital aims to streamline processes and reduce errors for taxpayers.

Expert Tips for Managing HMRC Delays

To effectively manage HMRC delays, first, ensure all your tax information is accurate and up-to-date. Double-check your tax return for any errors or missing information before submitting it. Using the Pie Tax App can help streamline this process by organising your records and providing reminders for important deadlines.


Second, if you face a delay, contact HMRC directly to get specific information about your case. Be prepared to provide any requested documents and keep a detailed record of your communications with HMRC. The expert tax assistants available on the Pie app can offer personalised advice and support, making it easier to resolve any issues.

<h5>Key Points on Managing Delays</h5><p><br></p><p>Accuracy is crucial: Ensure your tax return is error-free to avoid delays. The <a href="https://www.pie.tax/download" rel="noopener noreferrer" target="_blank" style="color: rgb(247, 247, 247);"><strong>Pie Tax App</strong></a> can help with accurate record-keeping. Regularly updating and reviewing your financial records can prevent common mistakes. Additionally, the expert tax assistants available on the Pie app provide invaluable support, guiding you through the process and ensuring timely submissions.</p>
<h5>Key Points on Managing Delays</h5><p><br></p><p>Accuracy is crucial: Ensure your tax return is error-free to avoid delays. The <a href="https://www.pie.tax/download" rel="noopener noreferrer" target="_blank" style="color: rgb(247, 247, 247);"><strong>Pie Tax App</strong></a> can help with accurate record-keeping. Regularly updating and reviewing your financial records can prevent common mistakes. Additionally, the expert tax assistants available on the Pie app provide invaluable support, guiding you through the process and ensuring timely submissions.</p>

Key Points on Managing Delays


Accuracy is crucial: Ensure your tax return is error-free to avoid delays. The Pie Tax App can help with accurate record-keeping. Regularly updating and reviewing your financial records can prevent common mistakes. Additionally, the expert tax assistants available on the Pie app provide invaluable support, guiding you through the process and ensuring timely submissions.

<h5>Communication is Key</h5><p><br></p><p>Stay proactive. Contact HMRC if you experience delays, and use the Pie app for expert guidance and support throughout the process. The <a href="https://www.pie.tax/download" rel="noopener noreferrer" target="_blank" style="color: rgb(255, 255, 255);"><strong>Pie Tax App</strong></a> also offers features to track your communication and deadlines, ensuring you don't miss critical updates. Regularly follow up to keep your case on track and minimize further delays.</p>
<h5>Communication is Key</h5><p><br></p><p>Stay proactive. Contact HMRC if you experience delays, and use the Pie app for expert guidance and support throughout the process. The <a href="https://www.pie.tax/download" rel="noopener noreferrer" target="_blank" style="color: rgb(255, 255, 255);"><strong>Pie Tax App</strong></a> also offers features to track your communication and deadlines, ensuring you don't miss critical updates. Regularly follow up to keep your case on track and minimize further delays.</p>

Communication is Key


Stay proactive. Contact HMRC if you experience delays, and use the Pie app for expert guidance and support throughout the process. The Pie Tax App also offers features to track your communication and deadlines, ensuring you don't miss critical updates. Regularly follow up to keep your case on track and minimize further delays.

Summary

Managing HMRC delays requires a proactive approach and the right tools. Ensure your tax information is accurate and stay in regular contact with HMRC if you experience delays. Utilising the Pie Tax App can help you organise your records, track your tax payments, and receive expert advice. By following these steps, you can navigate HMRC delays more effectively and reduce the impact on your finances.


In conclusion, the Pie Tax App and expert tax assistants available on the Pie app are valuable resources for managing your tax-related tasks. They can help you stay organised, avoid errors, and resolve any issues with HMRC efficiently. Stay informed, use the right tools, and seek expert advice to handle HMRC delays with confidence. The Pie Tax App is completely free to use, find out what features are included here:

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Frequently Asked Questions

What should I do if I receive a P800 tax calculation?

Review the information carefully and contact HMRC if you notice any discrepancies.

How can I contact HMRC regarding a delay?

Use the HMRC helpline or their online services. Keep a record of all communications, including dates, times, and representative names.

What documents do I need to resolve HMRC delays?

Have your tax returns, payslips, and any correspondence from HMRC ready. The Pie Tax App can help you organise these documents.

How long do HMRC delays typically last?

It varies depending on the cause. Some delays may be resolved quickly, while others can take several weeks or months.

Can the Pie Tax App help with future tax returns?

Yes, the Pie Tax App offers features to help you manage your tax records, track payments, and receive reminders for important deadlines.

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